Consumer Terms and Conditions of Sale

Reverse Life Consumer Terms and Conditions

1. Introduction - These Terms

Welcome to our website: https://reverselife.co.uk (the “Site”).

This website is owned by Reverse Life Ltd. Reverse Life Ltd provides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference.

We reserve the right to change this site and these terms and conditions at any time.

Please read these terms of sale carefully.

You will be asked to expressly agree to these sale terms before placing an order for products from our website

2. Interpretation

In these terms of sale, “we” means Reverse Life Ltd (and “us” and “our” will be construed accordingly), and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

3. Order Process

The advertising of products on our website constitutes an “invitation to treat,”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must add the products you wish to purchase to your shopping basket and then proceed to the checkout;

ii) if you are a new customer, you may then create an account with us and log in; if you are an existing customer, you must enter your login details; you may also complete your transaction using guest login;

(iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;

(iv) you will be asked to enter your payment details; and

(v) we will then send you an initial order confirmation.

We will not file a copy of these terms of sale specifically concerning your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.

he last update to these Terms & Conditions was on 21st August 2023.

If you wish to retain a copy, we recommend downloading, printing, and retaininga copy of these terms of sale for your records

The only language in which we provide these terms of sale is English.

Before you place your order, you can identify whether you have made any input errors by reviewing your order before clicking “Place Order.” You may correct those input errors by editing the order review form before placing your order.

Please ensure your delivery address is correctly inputted into the order details to ensure swift delivery.

4. The Products

Product packaging and availability may vary. The availability of Products and packaging may, from time to time, vary from that shown in images on our Site.

Reverse Life Original Collagen

Ingredients & Nutritional Information

Water, hydrolysed collagen (FISH), sweetener: xylitol, vitamin C (sodium ascorbate), acid: citric, malic and phosphoric, flavours, hyaluronic acid sodium, colour: lycopene from red tomatoes, zinc (zinc gluconate), preservatives:

potassium sorbate, sodium benzoate, sweetener: sucralose, vitamin D (cholecalciferol), biotin (D-biotin)

100% Natural Flavour & Natural Colour

Refrigerate after opening. Consume within 30 days of opening. Store cool. Out of direct sunlight.

Allergy Warning: Contains Fish (Swai).

Keep out of reach of children.

If you have any medical conditions, are pregnant or breastfeeding, please consult with your healthcare provider before use. Discontinue use if any adverse reactions occur. Health supplements should not replace a varied diet.

5. Price and Payment

Prices for products are quoted on our website. We will verify prices as part of our sales procedures so that a product's correct price will be stated when you pay for the product.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by Debit/Credit card, PayPal, Apple Pay, or any method detailed on the website from time to time.

Product prices are liable to change at any time, but changes will not affect contracts that have come into force.

7. Delivery Policy

Domestic UK Shipping Policy

Delivery options and costs. The various delivery options and associated costs are displayed on our Site at the time you submit your order.

All standard UK orders are processed and dispatched within 3-5 business days of placing an order.

You can also upgrade your order to Premium Next Day delivery, perfect if you need to fast-track your order. Please note the cost of next-day delivery is subject to change.

If we are experiencing a high volume of orders or external circumstances affect our courier service, shipments may be subject to delays. Please allow additional days in transit for your delivery. When we have been made aware of a significant shipment delay, we will contact you directly via email or telephone to advise of the delay. Please also refer to our website, where notifications regarding delivery will be regularly updated on site.

Please refer to our comprehensive FAQ section for common queries relating to issues like our shipping policy.

Exceptions to UK Shipping Policy

Postcodes including Jersey, Guernsey, and Isle Of Man are dispatched on a 3-5 working day service at a cost of £21.99.

All other postcodes as per the below, including the Scottish Highlands and Northern Ireland, are dispatched on a standard 2-5 day delivery service with EVRI at a cost of £4.99, except for Jersey, Guernsey, and Isle of Man, as specified above.

Please note that 48 hour DPD service and fast tracked next-day deliveries are unavailable for the Scottish Highlands and Northern Ireland along with the following postcodes below:

BT,GY,JE,IM,AB36,AB37,AB38,AB55,AB56,FK17,FK18,FK19,FK20,FK21,IV1,IV2,IV 3,IV4,IV5,IV6,IV7,IV8,IV9,IV10,IV11,IV12,IV13,IV14,IV15,IV16,IV17,IV18,IV19, IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV29,IV30,IV31,IV32,IV33,IV34 ,IV35,IV36,IV37,IV38,IV39,IV52,IV53,IV54,IV63,KW1,KW2,KW3,KW4,KW5,KW6 ,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,PA21,PA22,PA23,PA24,PA25,PA 26,PA27,PA28,PA29,PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA39,PA 40,PH30,PH31,PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,PH49,PH50,HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV40,IV41,IV42,IV43,IV44,IV45 ,IV46,IV47,IV48,IV49,IV50,IV51,IV55,IV56,KA27,KA28,KW15,KW16,KW17,PA20,PA41,PA42,PA43,PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64, PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78,PH42,PH43,PH44,ZE1,ZE2,ZE3,TR21,TR22,TR23,TR24,TR25

Shipping rates & delivery estimates

We’re partnered with both EVRI and DPD (who we use to provide our next-day service)

DPD offers a fast, reliable, and secure service and now offers a Green Delivery with 10% of its vehicle fleet delivering all-electric. This means not only do you get to experience next-day delivery, but it’s also done in a cleaner, quieter, and more sustainable way

Other benefits include

Pickup - you can choose to divert your parcel to a nearby DPD Pickup shop

Predict - you’ll receive a one-hour delivery window notification

Precise - putting you in control of what delivery time slot suits you best You can opt to receive text and/or e-mail updates.

What should I do if my order does not arrive on time?

If you have chosen the free 3-5 working day option and have waited over 6 working days and are yet to receive your order, please contact the customer support team, who will be able to assist you further

Shipment confirmation and order tracking:

When your order has been fulfilled and is ready to dispatch, you will receive an email from us containing details of your scheduled delivery.

If you have opted for the DPD premium next-day delivery option, tracking details will be sent to your phone. You can also download the DPD app to receive live notifications about your parcel’s status.

International Shipping Policy

We’re proud to ship our products worldwide. At checkout, your shipping costs will be calculated.

Please note that we do not offer free shipping outside of the UK. If you have any questions about our international shipping policy, please visit our FAQ section onsite or use our live messenger service.

Please also note that currently, due to Brexit complications, we are unable to deliver products to EU countries.

Customs, Duties, and Taxes:

Please note that Reverselife.co.uk is not responsible for any local customs and duty taxes that may be applied to your order. All additional fees, including any traffic and taxes on international orders, are the responsibility of the customer.

8. Risk and Ownership:

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you on delivery.

Please note that if you have opted to instruct DPD to leave your products in a designated “safe place,” it is your responsibility to ensure that location is safe. Reverse Life accepts no responsibility for instances of alleged theft or missing DPD packages.

9.“Cooling off” Period

Under the Distance Selling Regulations, you may cancel your contract to purchase products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must provide us with written notice of cancellation via email to info@reverselife.co.uk

If you cancel a contract on this basis, you must promptly return the products to us in the same condition you received them. Due to the perishable nature of our drinkable collagen and collagen powder products, opened bottles and packets of collagen will not be accepted.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur.

You are responsible for ensuring that your delivery contains all the ordered products. If something is missing, damaged, or has been tampered with, you must advise our customer service team within this 7-day cooling-off period.

10. Statutory Rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

11. Returns

When it comes to online purchases, you typically have the legal privilege, as per the Consumer Contracts Regulations 2013, to change your mind and request a refund within a 14-day Cooling-Off period.

However, for our ingestible collagen supplements, this right does not apply due to quality control and health & safety considerations. Unfortunately, we are unable to accept returns for these products, as we maintain stringent production standards, and once these items leave our control, they cannot be restocked.

Nevertheless, we want to ensure your satisfaction with our products. If you have any issues with our other items, or if we've made an error in processing your order or neglected to address your request (provided it was made before Midnight on the day preceding your upcoming order date), we are more than happy to assist you. Please reach out to us via our contact page.

12. Limitations and Exclusions of Liability

Nothing in the terms of sale will:

(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;

d) limit any liability of a party in any way that is not permitted under applicable law; or

(e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights that you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]:

(a) are subject to the preceding paragraph, and

(b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.

13. General Terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time to time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portions thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract, or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract, or otherwise transfer any of our rights or obligations arising under these terms of sale at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit or be enforceable by any other person. The right of the parties to terminate, rescind, or agree to any amendment, variation, waiver, or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website, and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

14. Reviews & Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us by Email/Social Media Channels, including without limitation, photographs, ideas, know-how, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site or any of our social media channels, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

15. About us

Reverse Life Ltd

Unit 14, Edward Court, Broadheath, Altrincham WA14 5GL

Contact us

https://reverselife.co.uk

Company Registration Number: 12565074

Contact us: info@reverselife.co.uk

16. Klarna

We offer you the following payment options in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna’s user terms can be found here. General information on Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

17. Clearpay

Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

18. 20-Day Money-Back Guarantee*

Your purchase with us at Reverse Life is backed by our extended 20-day money-back guarantee. That’s how confident we are that you will love your products.

However, if for any reason that’s not the case, and you do wish to exercise your 20-day money-back guarantee, the terms and conditions are outlined below.

To be eligible for the money-back guarantee, please contact us on day 20 of completing your Reverse Life bottle.

1. Please provide a full and detailed explanation as to why you feel that the product did not work for you.
2. To confirm the product did not provide the expected results and to be eligible for the money-back guarantee, please email info@reverselife.co.uk, including the message 20-Day Guarantee.
3. In the message, please include your order number. This will help to speed up processing your request.
4. The 20-day money-back guarantee only applies to a single-bottle purchase and does not extend to any of our multi-buy deals.

Please note that the money-back guarantee is redeemable only ONCE per customer and applies to single-bottle purchases only.

You cannot return the item, make another order, and repeat the process.